Managers, supervisors and team leaders help employees achieve objectives on a
daily basis. COACHING is a behavioural control technique used by the manager or
supervisor to give on-going guidance and instruction, to follow day-to-day progress,
and to give feedback. Coaching is the informal, day-to-day ongoing instructing of
employees.
Coaching is the processes of encouraging the individual to improve both job skills
and knowledge; assists others in problem solving and mastering new skills; and
provides others with valuable information so that the organization learns.
This Coaching Skills module has been designed to give a practical guide to the
participants about effective procedures in coaching their team members. Specifically,
this course is recommended for managers and supervisors who need to be coaches
and mentors to their team members as their daily job tasks.