There are many ways to resolve conflicts – surrendering, running away, overpowering your
opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there
are better options than using violence or going to court. Today, conflict resolution is used in a wide
range of industries covering an array of different situations.
This course will demonstrate the six-step process to resolve conflicts of any size. You will also learn
crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
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