Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by...

The primary goal of this workshop is to help professionals who have little or no knowledge in finance and accounting in developing sound financial knowledge to read and understand financial reports. Participants are required to prepare a full set of accounts i.e. preparation of journals, posting to the ledger, preparation of trial balance, preparing month-end...

This program has been developed to communicate industry best practices in the area of inventory management and demand planning to Supply Chain professionals. This workshop aims to provide the necessary technical background to enable attendees to develop & implement new practices & procedures in supply chain management into their own business units. Inventory Optimization is...

To be a successful marketer, one needs to have vital information and how to put together this information in a creative manner, in order to achieve the set objectives. Marketers need to be resourceful and understand the tools that are at their disposal. One such tool is Microsoft Excel. As marketers, the primary objective is...

This 2-day course will enable you to prepare and deliver powerful presentations that will increase your professionalism and effectiveness. You will learn practical tips and techniques for planning your key messages, structuring your delivery and creating an interesting and entertaining presentation. This is a highly practical course where participants are required to give multiple presentations...

The primary goal of this workshop is to help professionals who have knowledge in finance and accounting in developing sound financial knowledge to read and understand financial reports. Participants are required to prepare a full set of accounts i.e. preparation of journals, posting to the ledger, preparation of trial balance, prepare month-end adjustments, prepare income...

This course focuses on developing the critical and creative thinking skills necessary to analyze and solve problems, make decisions, implement strategies and formulate well-supported points of view on key academics, social and professional issues. The trainee will sharpen their left-brain and right-brain thinking skills, and learn to apply them in various work-related situations. Trainees will...

Strategic Management involves the formulation and implementation of the major goals and initiatives taken by a company's top management on behalf of owners, based on consideration of resources and an assessment of the internal and external environments in which the organization competes. Strategy is defined as "the determination of the basic long-term goals of an...

A performance management system helps HR managers establish clear performance expectations through which employees can easily understand what is expected of their job. It allows managers to reinforce their employees, the individual accountability to meet their goals and evaluate their own performance. PMS is a system for the employer to manage the performance of employees...

This 2 days interactive program will enable participants to have a better understanding and hands-on experience of managing difficult employees, handling disciplinary and termination procedures in order to achieve better industrial harmony and greater productivity. Upon completion of this program, participants will have a better understanding of the proper procedures in managing difficult employees in...

Dealing with stress is something that no one can avoid in this current environment. With changes that are taking place at a rapid pace together with VUCA factors (volatility, uncertainty, complexity and ambiguity) that businesses have to face, employees are definitely affected in a great way. Unmanaged stress will not only affect employee’s productivity in...

Raw data is only useful if we can extract information from it. However, many amongst us are left behind as we do not seem to capture and present the right type of information. As our daily data increases over time, it is crucial that data is cleansed, formatted and presented visually in a creative manner....

If you want to turnaround the companies, strengthen your financial planning and evaluation skills, this course is for you. Using case studies and excel spreadsheet, you will have amazed how problem could easily be analyzed and solved by financial modeling techniques.

The Employment Act 1955 is one of the legislations governing employment in Malaysia. It is essential for every manager or supervisor to be knowledgeable of the relevant provisions of the Employment Act 1955 in order to promote industrial harmony in the workplace. Non-compliance with the Employment Act 1955 may not only be costly to the...

To be an effective collector, you need to have the heart of an entrepreneur. This course will help to provide you with an environment that stimulates proactive behavior to achieve greater goals for yourselves and your organization. By creating value for your organization, the essential to combine the knowledge and skills of debt recovery, data...

Internationally, Businesses and Governments depend largely on the sector of Finance, Information Technology, the Construction of Infrastructure and Manufacturing, to propel the economies of their countries further along. Written communication is essential to all of these disciplines, and whatever technical, financial or other processes need to be documented, must be done as clearly as possible....

This course will provide the essential English communication skills for engineers to be more effective and more importantly, more confident in the workplace. Not only will participants be guided on the right choice of tone, words and structure, you will also be able to avoid common mistakes that non-native speakers typically make. These concepts will...

A Customer Service Representative (CSR) is exactly what the name suggests; a CSR is representative of the organization the customer is dealing with. Hence, any impression the customer gets from the CSR is applied to the whole company. The CSR is seen as the face of the company and if the customer has any issues,...

The PMP (Project Management Professional) offers recognition for practitioners looking forward to start a career in project management. Offered by the Project Management Institute (PMI), this certification remarks that the individual has thorough knowledge of the methods and principles defined by the PMBOK® Guide and all the standard project management practices recognized internationally. This certification...

Effective supervisors are necessary for all settings where employees need guidance and supervision to complete tasks, serve customers and meet deadlines. A skilled supervisor is an effective communicator, problem-solver and employee motivator. Drawing out the potential of workers requires insights into their strengths and developmental needs. This 2-day training explores the various functional needs of...

Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by...

Key Account Management (KAM) is about managing your client’s relationship more effectively and successfully with them. Key Account Management goes beyond traditional selling, and it requires strategic planning to handle and manage your key customers. The Key Account Management role is so important for any organizational success or failure. Key Account Management is required as...

“Strategic management” can be defined as the art and science of formulating, implementing and evaluating cross-functional decisions that enable an organization to achieve its objectives.” It is defined as the process by which managers of the firm analyze the internal and external environments for the purpose of formulating strategies and allocating resources to develop a...

In an environment characterized by many unknowns, purchasing professionals must assist general management by providing purchasing expertise for strategic decisions as it plays an important role in the profitability and success of the business. Purchasing is a very crucial operative in supply chain management. Purchasing can assist in calculating the probable impact of outside factors...

Mindset is the most important factor in determining your act, response, and perspectives on every situation. In an organization, getting everyone to have the same mindset is a very big challenge. But once this is achieved, it will lead to a remarkable result and success. This 2 days program will walk you through the challenges,...