There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different...

We have all experienced stress and anger at some point during our day-to-day life. It can be brought on by a myriad of reasons whether it is in the workplace or in our personal life. In the workplace employees at all levels can feel stressed out, anxious, and misunderstood. In our personal life, the stresses...

A good manager has the ability to influence & guide their followers, subordinates or other members of an organization. It involves making sound & sometimes difficult decisions, creating a clear vision, establishing achievable goals & providing followers with the knowledge & tools necessary to achieve those goals. There is a specific set of skills that...

There may have been a time when it was possible to get everything on a ‘To Do’ list checked off, but no more. The demands that employees have on them now means they often end up working late to meet critical deadlines, leave with vital tasks not complete, or spend their weekends catching up in...

The primary goal of this workshop is to help professionals who have little or no knowledge in finance and accounting in developing sound financial knowledge to read and understand financial reports. Participants are required to prepare a full set of accounts i.e. preparation of journals, posting to ledger, preparation of trial balance, prepare month-end adjustments,...

BACKGROUND Effective Communication skills is one of the most frequently discussed dynamics in the entire field of organizational behavior, but it is seldom clearly understood. In a competitive business environment, the workplace is becoming more challenging not only for those who work within it but also for those who are leading and managing different work...

This comprehensive training program will equip participants with an in-depth understanding of the legal and procedural aspects and pitfalls of the domestic inquiry process so that the participant will be able to act appropriately with confidence when conducting a domestic inquiry.

Interpreting the marketing data has always been a challenge to most organizations. But the ability to analyse and comprehend the those data will help in understanding the market and consumers choices. You will be able to make a better decision in strategizing your marketing approach and targeting the right market. This 2 days course will...

This program has been developed to communicate industry best practices in the area of inventory management and demand planning to Supply Chain professionals. This workshop aims to provide the necessary technical background to enable attendees to develop & implement new practices & procedures in supply chain management into their own business units. Inventory Optimization is...

Peak seasons exist for businesses, especially retailers, they also exist for freighters and loaders. Inbroad terms, this season begins with the school start and encompasses Black Friday, CyberMonday, the Holiday Season, and end on New Year’s Eve. Arguably, the last months of the year are the best season for shopping. In fact, some retailers findthe...

When we use the word “negotiation”, many people think of big government or business discussions or secret meetings with Union representatives. This is a misconception as we negotiate all the time in our normal daily life. We all at some point have discussed with a few friends where to eat or drink, or something as...

Use of phones has been accelerated significantly since the introduction of mobile phones and we can be in contact with others almost anywhere at any time. Companies and corporations use telephone services extensively. Any major organisation now has a call centre which deals with various customer services. Within a company, employees always need to deal...

A performance management system helps HR managers establish clear performance expectations through which employees can easily understand what is expected of their job. It allows managers to reinforce on their employees, the individual accountability to meet their goals and evaluate their own performance.   PMS is a system for the employer to manage the performance...

This Program is designed to further develop inspirational leaders with strong competencies in commitment, integrity, reliability, consistency and a focused approach towards achieving enhanced corporate performance. The design is focused on transitioning leaders through specific strategic growth areas starting with self-awareness to talent development and evolving to leadership with mastery. This dynamic style will ensure...

The primary goal of this workshop is to help senior managers, managers & professionals to design, implement & monitor KPI for organization success. Real-current success story cases will be analyzed and scenario solutions will be discussed in the workshop.

Is your organization budget still valid & reliable? This practical budgeting course will assist you to revisit the way budgeting is being done and ways to improve and create values for your organization. Many budgeting case studies will be used to highlight the importance of using your financial statement to achieve your budget target. In...

“Strategic management” can be defined as the art and science of formulating, implementing and evaluating cross-functional decisions that enable an organization to achieve its objectives.” It is defined as the process by which managers of the firm analyse the internal and external environments for the purpose of formulating strategies and allocating resources to develop a...

There may have been a time when it was possible to get everything on a ‘To Do’ list checked off, but no more. The demands that employees have on them now mean they often end up working late to meet critical deadlines, leave with vital tasks not complete, or spend their weekends catching up in...

Raw data is only useful if we can extract information from it. However, many amongst us are left behind as we do not seem to capture and present the right type of information. As our daily data increases over time, it is crucial that data is cleansed, formatted and presented visually in a creative manner....

The Employment Act 1955 is one of the legislations governing employment in Malaysia. It is essential for every manager or supervisor to be knowledgeable of the relevant provisions of the Employment Act 1955 in order to promote industrial harmony in the work place. Non compliance of the Employment Act 1955 may not only be costly...

If you want to turnaround the companies, strengthen your financial planning and evaluation skills, this course is for you. Using case studies and excel spreadsheet, you will have amazed how problem could easily be analyzed and solved by financial modeling techniques.

Emotional intelligence describes the ability to understand one’s own feelings which is vital to being an effective and high-performing member of any team. It also provides great insight on how emotion influences motivation and behaviour. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by...